What payment methods are available?
You can use one of the following payment methods:
Credit Card (Mastercard or Visa)
PayPal
TWINT (only for pet owners)
PostFinance (only for pet owners)
Please note that the payment methods for pet owners and pet sitters differ as described.
We only offer the payment options listed
How do I redeem a voucher?
To redeem a voucher, follow these steps:
Log in to Petsitting24.
Click on Upgrade to premium Member.
Scroll down and click on "Click here to redeem your voucher".
Enter your voucher code.
Confirm by clicking "Redeem".
The voucher amount will be deducted from the total amount at
Why can it take several days for my premium membership to be activated?
Your premium membership will be automatically activated when we receive your payment. Some banks need up to 5 days to process a payment, e.g. if there is a weekend in between. Therefore, especially when paying in advance, it may take a few days until your premium membership is activated.
To enjoy y
What is the satisfaction guarantee and when can I claim it?
Petsitting24 connects pet owners and pet sitters to easily provide the perfect care for dogs, cats, and other pets. Our goal is for both seekers and providers to have a smooth and positive experience on our platform.
That's why we have introduced the satisfaction guarantee, which applies to all Pre
I received an e-mail about a special promotion, but the prices are without discount. What can I do?
Each e-mail with a voucher promotion contains the button "Redeem Discount".Important: You can only redeem the discount if you click on the "Redeem Discount" button. You will then be taken directly to the payment page where you can see the price and the discount.
To redeem the discount, follow these
My payment failed, what can I do?
If your payment has failed or you are experiencing any other issues with your payment, please contact our customer support directly.
Our customer support team will review your case and assist you as quickly as possible.
Satisfaction guarantee
Satisfaction guarantee for premium members
How can I download my invoice?
To download your invoice, please follow these steps:
Log in to your Petsitting24 account.
In the account menu, click on the section “Membership”.
Select the “Payment History” tab.
You will see an overview of all your previous payments. Simply click on the download symbol ⬇️ next to
How can I change my billing address?
If you wish to change your billing address at Petsitting24, please follow these steps:
Log in to your Petsitting24 account.
Click on ‘Membership’ in the account menu.
Select the ‘Billing address’ tab.
Click on ‘Edit’ next to the current address.
Enter the new billing address and
